policies

Cancellation Policy

Life happens~ you suddenly get sick, your boss calls you into work, a kid gets sick, or you have a flat tire, or some other unexpected event occurs and you cannot make your appointment. If you no show to your appointment or have to reschedule within 8 hours of your scheduled appointment you may be charged a $30 fee at your next appointment. If you frequently miss scheduled appointments you may not be able to schedule further without a deposit. This is not meant to be a punishment, its sole purpose is to provide compensation for the business. This fee may be charged regardless of the circumstance. Please do not come in if you are sick we have the right to refuse business if you are visibly ill.

There is no fee when canceling an appointment due to bad weather that causes road closures, or icy conditions. In these situations, we will not require our staff or clients to take unnecessary risks.

To cancel text or call us at 724 961-8126, or send an email to boujeebspatique@gmail.com

Appointments:

We will do our best to accommodate your schedule, but highly recommend booking in advance for any of our services.

Clients and Staff Must comply with state licensing and regulations as well as insurance guidelines, this means you will be asked to complete an intake form and consent for service on your first visit, and each visit for different services, and they are updated yearly. We ask that you arrive 5-10 minutes early for facial services to complete or update your forms. Some forms will be available online or emailed prior to your service, to fill out and bring with you to your appointment. Some treatments will require before photos, and will not be published without your signed consent.

If you arrive late to your appointment the appointment will be shortened so the next guest will not be delayed, and you will still be charged for the full appointment.

Gratuity:

Gratuities (Tips) are not included in our prices, but are very appreciated.

On Parties of 3 or more a 20% gratuity will be included.

As a spa guest, it is your responsibility to:

Communicate your preferences, expectations and concerns
Communicate complete & accurate health information, including reasons for your visit
Adhere to the spa’s policies and procedures

You have the right to:

A clean, safe and comfortable environment
Stop a treatment at any time for any reason
Be treated with consideration, dignity and respect
Trained staff who respectfully conducts treatments according to spa policies and procedures
Ask questions about your spa experience
Information regarding training, licensing or certification

Please be considerate of others:

If you wish to have silence during your treatment please let your service provider know in the beginning. Talking during a session can help some people to relax, we simply ask that our service providers and clients are respectful of others views on politics, religion, and social issues. It is recommended that you avoid stressful conversations to get the most benefit out of your time.

Customer Satisfaction:

Lauren is dedicated to what she does! If you are unhappy with a service please stop the session and discuss your concern. Your satisfaction is important, if you have a complaint please notify us within 2 days following your appointment for an amicable solution before taking to social media and leaving a bad review. Your satisfaction is important and any concern can be remedied, within the realm of realistic expectations.

Right to Refuse Service:

We reserve the right to refuse or discontinue service to anyone demonstrating behavior that is perceived to be inappropriate or disruptive to our atmosphere.

If you refuse to pay the cancellation fee you will no longer be allowed to schedule.

If you treat our staff in a disrespectful manner or make any inappropriate statement to them, we will refuse any further services.

Due to the intimacy of certain services we hold the right to decline providing certain services to men.

Gift Cards:

Gift Cards are not refundable or redeemable for cash and may not be used to purchase a series, memberships, or with certain specials.

You must have your gift card present at the time of your service.

If you lose your gift card we make no guarantee that we will be able to locate it. You will be expected to provide the purchaser’s name, date of purchase, and the amount.

Returns:

All product returns must be unopened and accompanied by a store receipt or on your account purchases. Products will only be accepted within 15 days of original purchase.

Prices are Subject to Change:

Prices and Services are subject to change at any time.

Specials and Event Prices:

Specials, Coupons, Discounts, and Event Pricing cannot and will not be extended. These are promotions meant to be used in a timely manner. Discounts/ Specials cannot be combined.

Guests:

Children can be very disruptive to not only your time but other clients as well. We ask that you find child care for any child not receiving a spa treatment. Children cannot be left in the waiting area.

What to Wear and How to Arrive:

Body Treatments: Undergarments you do not mind getting messy

Lash Lift, Lash Tint, Brow Tint, Brow Lamination: NO MAKE UP, clean lashes

Facials, Peels: No makeup, if you forget we will remove it.

Please refer to prior care before receiving a Peel procedure on our website

Wax Services: comfortable clothing for quick access